Customer Service Representative

Seeking a dynamic and results-driven Customer Service Representative for a client in Fuquay-Varina.

Part-time, Direct hire: 20 - 30 hours/week

Schedule: Mon - Fri, 10am - 3pm

Pay Rate: $20-25 Hourly DOE

Position may be temp-to-hire OR permanent, depending on qualifications of candidate

Skyline Personnel is seeking a dynamic and results-driven Customer Service Representative with a strong emphasis on account management to join our client's team. In this position, you will play a pivotal role in nurturing client relationships, providing exceptional service, and strategically managing key accounts.

This is a direct-hire position, part-time, 20 to 30 hours a week.

Responsibilities:

• Develop relationships with customers to facilitate the sales process.
• Understand clients' unique needs and preferences to deliver tailored solutions that exceed their expectations.
• Serve as the point of contact for customers.
• Call on potential new customers and follow up on their needs to increase sales.
• Participate in client meetings, trade shows, presentations, and visits to further strengthen relationships and promote our services.
• Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution.
• Develop and maintain strong relationships with key customers, understanding their needs and providing proactive solutions.
• Collaborate with other departments, such as sales and operations, to ensure smooth coordination and alignment of customer service efforts.
• Analyze customer service data and metrics to identify areas for improvement and implement strategies to enhance overall customer satisfaction.
• Monitor customer service channels (phone, email, etc.) to ensure timely and accurate responses to customer inquiries.
• Ensure compliance with relevant regulations and company policies in all customer service operations.
• Independently develop account strategies and build relationships with customers as directed.

Requirements:

• Minimum of 3 years of customer service experience
• Ability to work under pressure and handle multiple priorities in a fast-paced environment.
• Excellent organizational and time management skills to ensure efficient customer service operations.

Pay: $20 an hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance