Customer Service Representative

**Note: This position is a contract position with the possibility of conversion to permanent employment based on performance and company needs.**

Are you an experienced administrative professional looking for an exciting opportunity to work with a leading printing press company? If you have a strong background in administrative tasks and a passion for providing exceptional customer service, we invite you to join the team in a hybrid role.

Must be local to Cary, NC - out of state applicants will be automatically rejected.

• Handle incoming orders via email and from our sales team, ensuring accuracy and timeliness.
• Input product orders efficiently and accurately into our systems.
• Collaborate and coordinate with various internal departments to meet customer needs effectively.
• Provide accurate, complete, and helpful information using our tools and resources.
• Address customer problems, complaints, and issues, offering timely and effective solutions.
• Identify and assess customer needs to ensure a high level of satisfaction.
• Cultivate positive customer relationships through open and proactive communication.

• Must complete 2 weeks of in-person training, then transition to a hybrid schedule with mandatory in-office days on Tuesdays and Wednesdays.
• Previous administrative experience is required, and remote experience is preferred.
• Proficiency in Microsoft Office and the ability to troubleshoot basic technical issues while working remotely.
• Excellent written and verbal communication skills, along with active listening and problem-solving abilities.
• Strong multitasking and time management skills to prioritize and self-manage effectively.
• Attention to detail is crucial in this role.
• A good level of computer proficiency is required.

For immediate consideration, call/text (919)809-8806 or email resume to jobs@skylinepersonnel.com